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Customer Service
Welcome to Go Native New Zealand
Go Native is a certified organic repacker of cosmetic ingredients.
Click here for our BioGro certified organic certificate.
We prefer you to order online but if that is impossible, we do take phone orders between 2 and 4 pm.
You are welcome to collect your order. Please choose the click & collect option on checkout. We will email when it is available to collect.
Go Native New Zealand Ltd does not test on animals.
Please note: We are not licensed to sell food. Our products are for cosmetic use only.
All prices include GST.
Login: there is no need to login to make an order.
NZ Freight Costs
Methods of Payment
Returns and Refund Policy
Shipping within New Zealand
International Shipping: We don't ship outside NZ as no shipper will take essential oils.
Privacy Policy
Website Security
Disclaimer
Please remember that although our website is accessible 24 hours a day, our office hours are 9 am to 4 pm Monday to Friday.
We are not a shop, so coming around to browse isn't an option. Apologies, but this means we can keep our overheads, therefore our prices, down.
All prices are in $NZ and include GST.
Providing excellent Customer Service is very important to us and we hope to make the experience of dealing with Go Native New Zealand hassle free and pleasant.
Email marketing: By placing an order you are automatically signed up for our email marketing. We promise not to bombard you! If you do wish to unsubscribe this can be done at any time by choosing "unsubscribe" at the bottom of our newsletter or via email request.
NZ Freight Costs
Orders $130 and under: $8.50Free freight for orders over $130
Outer Islands may be charged extra, we will contact you before your order is processed. This includes: Great Barrier Island, Stewart Island & the Chatham Islands.
Please note: We can no longer deliver to PO Boxes. (If you have no alternative physical address, speak to us and we can work something out.)
All orders need to be signed for.
If you want your order left without a signature, or if you have special delivery instructions, please leave a message to this effect in the Message Box on the checkout form.
Go Native New Zealand Ltd is NOT responsible for orders that are not signed for.
Rural delivery freight takes 2-3 days extra to be delivered and the RD contractors are not obligated to get a signature.
Please track your order and contact us if it doesn't arrive or if there is an issue with the contents within 7 days. After 14 days couriers no longer accept claims for lost or damaged parcels. Because of this we are unable to send replacements after 14 days from shipping confirmation.
Click & collect option is available: Once your order is ready to collect, we will email you the details.
We are in Devonport, Auckland.
Click & collect orders will be retained for 1 month and then disposed of.
Methods of Payment
Credit card: Visa & Mastercard only.
ZIP
Direct credit: Westpac 03 1514 0050122 001
These options are available at the checkout.
Returns and Refund Policy
Returns: Please phone and ask for our physical address to return the goods to.DO NOT return the goods to our PO Box. We rarely go there.
We offer a 100% guarantee. If you are not happy with your product, send it back to us in original condition within 7 days of the date of delivery. No claims are acknowledged after this time.
All freight is at your expense unless the fault is ours. In that case we will refund shipping too.
Deductions on refunds:
1. If a full order is returned, the actual freight cost will be deducted from the refund, not just the $8.50 that we charge.
2. If a part order is returned, then freight cost will be deducted if this brings the original order down to $125 or under.
If an item ordered arrives damaged, please make a claim by emailing us on info@gonative.co.nz within 48 hours of receiving your order.
If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can search for it.
We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.
A 20% restocking fee is imposed on any order that we have packed but is then cancelled.
If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.
Shipping within New Zealand
How long will it take to receive my order from Go Native?
Your order will be dispatched within one business day of payment being received. Your order should take no more than two days to be couriered to you, depending on where you live.
What if my order from Go Native does not arrive?
We dispatch orders using reputable couriers with strict delivery policies and schedules. Unfortunately things do go missing with couriers. Should this happen with your order please send us an email with your order number and we will immediately investigate.
International Shipping
We no longer ship outside NZ as no shipper will airfreight liquids. Pressurisation causes caps to come off which leads to spillage and unsustainable costs for the shippers.
Privacy Policy
Go Native New Zealand is committed to protecting the privacy of our customers.
Personal information provided by you is used only for the purpose of fulfilling your orders and/or providing you with our product information. This information is sent to you via email directly into your inbox. You can of course opt out of such communication with us simply by clicking on unsubscribe.
We promise that your personal details will not be used for any other purpose.
Your credit card details are used solely for the purpose of fulfilling your orders. The system is such that no one at Go Native ever sees your entire credit card details.
Website Security
100% security online is paramount at us at Go Native and we understand just how important it is to you too. This is why we have made your security our primary concern.
All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).
SSL is the system used by all legitimate shopping sites world wide.
It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.
The authenticity of this site has been established by www.zeald.com and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.
Information at Go Native is protected by firewall technology, and we have procedures in place to insure data integrity is maintained at all times.
www.gonative.co.nz
Disclaimer
The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.As the ordinary or otherwise use(s) of products is outside the control of Go Native New Zealand, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Go Native New Zealand expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of Go Native New Zealand is limited to the value of the goods and does not include any consequential losses.
Go Native New Zealand shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Go Native New Zealand shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.